FAQs Archive - Linkesim

Can I trust LinkeSIM to become my travel partner?

Of course ! But we can also understand that you have doubts. Likewise for us, we cannot certify that LinkeSIM is the ideal solution for your connection needs while traveling. Each solution has its user. On the other hand, we can give you two pieces of advice to reassure you: directly ask the users of… Continue reading Can I trust LinkeSIM to become my travel partner?

Can I use my physical SIM card and my eSIM at the same time?

If you are using an Apple device, you can use your original SIM card and your eSIM at the same time. Choose your original SIM card for phone calls and texts, and your LinkeSIM for your device data.

Under what conditions can I obtain a refund?

Being above all travelers like you, we are aware that our users may experience unforeseen events after making their purchase. You can therefore request a refund in the following cases: – You purchased the eSIM card without checking compatibility with your mobile phone. (1USD fee for payment flow management) – You have canceled your trip… Continue reading Under what conditions can I obtain a refund?

How can I check my data balance?

With the eSIM QR Code, you get a URL link to check your data usage at any time!

Can I top up my eSIM plan?

No, but you can buy a new eSIM. Don’t forget to delete the old one.

What happens if I have used my entire internet plan or if I have exceeded the validity of my plan?

If you use all your data or have exceeded your validity period, your eSIM will no longer work and you will lose your internet connection. Consider buying an eSIM before you have no internet access.

What should I do if I delete or lose the QR code of my eSIM?

If you delete your eSIM, it’s gone forever! If you’ve lost your QR code and the eSIM is not installed, contact us at help@linkesim.com or throught the help center. We will send you your QR Code by email.

Do I need to enable data roaming on my device?

Yes, this setting is essential for your internet access while travelling. To do this, go to the installation section on our home page. This will not incur additional charges, provided you have correctly configured mobile data on your eSIM. As shown in the installation section.

How fast is my eSIM with Link eSIM?

The eSIM LinkeSIM allows you to connect to 4G and 5G LTE broadband. Please be aware that, despite our technical team’s best efforts, some destinations have limited coverage, which may result in reduced connection speeds. For your safety—and your phone’s—we don’t recommend attempting to share live stories from 50 metres underwater while scuba diving or… Continue reading How fast is my eSIM with Link eSIM?