Being above all travelers like you, we are aware that our users may experience unforeseen events after making their purchase. You can therefore request a refund in the following cases:
– You purchased the eSIM card without checking compatibility with your mobile phone. (1USD fee for payment flow management)
– You have canceled your trip or you no longer need the eSIM card: valid proof must be sent by email. (1USD fee for payment flow management)
– Like the Achilles heel yet invulnerable, eSIM technology can in rare cases present connection problems: we can offer you a total or partial refund solution, in order to guarantee a good user experience. (free)
Once the refund is approved, you will receive the money in the same account you made the payment with. This process may take between 5 and 10 business days.
