Being above all travelers like you, we are aware that our users may experience unforeseen events after making their purchase. You can therefore request a refund in the following cases: – You purchased the eSIM card without checking compatibility with your mobile phone. (1USD fee for payment flow management) – You have canceled your trip… Continue reading Under what conditions can I obtain a refund?
Do I need to enable data roaming on my device?
Yes, this setting is essential for your internet access while travelling. To do this, go to the installation section on our home page. This will not incur additional charges, provided you have correctly configured mobile data on your eSIM. As shown in the installation section.
When can I expect to receive my eSIM?
Once your eSIM purchase is completed, you will instantly receive a confirmation email with a PDF containing the QR code and information about your eSIM, as well as an URL link to check your data usage and current validity. If you can’t find the email in your inbox, please check your junk or spam folder.
How do I download and configure my eSIM?
After your purchase, we’ll send you a QR code by email. You can print the QR code or open it on your computer. You can then install the eSIM, and it will automatically be activated at the destination. Consult the installation section on the home page for more information.
